What are the key features of the ARC-21W38-C1 Panel PC?

The ARC-21W38-C1 is a 21.5" Full HD (1920x1080) fanless industrial touch panel PC with 11th Gen Intel Core i3/i5/i7 (Tiger Lake, EMX-TGLC-B1 SBC), 2 x DDR4 3200 SO-DIMM up to 64GB, 10-point PCAP touch, onboard TPM 2.0, dual LAN (I219LM GbE + I226LM 2.5GbE), flexible M.2 expansion, and wide +12~24V input.

Which processors does the ARC-21W38-C1 support?

It supports 11th Gen Intel Core (Tiger Lake), i7-1165G7, i5-1135G7, and i3-1115G4, non-embedded CPUs delivering strong performance in a fanless design.

What display and touch does the ARC-21W38-C1 offer?

It has a 21.5" 16:9 Full HD (1920x1080) panel at 250 cd/m², 1000:1 contrast, 89° viewing angles, with projected-capacitive 10-point multi-touch (≥85% transmission, ILITEK controller).

How much memory does the ARC-21W38-C1 support?

It has two 260-pin DDR4 3200MHz SO-DIMM sockets supporting up to 64GB max.

What networking does the ARC-21W38-C1 provide?

It includes dual Ethernet: an Intel I219LM Gigabit PHY plus an Intel I226LM 2.5 Gigabit controller, for high-speed and standard network connections.

What expansion and storage does the ARC-21W38-C1 offer?

It provides an M.2 Key-B+M (PCIe/SATA/USB with SIM for WWAN+GNSS), an M.2 Key-E 2230 (Wi-Fi/CNVi), M.2 SATA SSD storage, and reserved space for a future 2.5" drive bay.

Is the ARC-21W38-C1 fanless?

Yes. It uses a fanless heatsink design for higher reliability and dust resistance in continuous industrial operation.

Does the ARC-21W38-C1 include hardware security?

Yes, it has an onboard NuvoTon NPCT754AADYX supporting TPM 2.0 for hardware key storage and platform integrity.

What power input does the ARC-21W38-C1 use?

It accepts a wide +12V ~ +24V DC input via a 4-pin Mini-DIN connector, supplied with a 120W (24V @ 5A) adapter, with ATX power management (ACPI 3.0).

What applications is the ARC-21W38-C1 best suited for?

With a large 21.5" Full HD multi-touch display, 11th Gen Core performance, 2.5GbE networking, WWAN option, and broad certification, it suits factory HMI, SCADA, retail, and control-room visualization.

What is an Industrial Panel PC?

An Industrial Panel PC is a robust computing device designed for industrial environments, featuring a touchscreen display integrated with a computer. These systems are built to withstand harsh conditions including dust, moisture, temperature extremes, and vibration, while providing reliable operation for factory automation, control systems, and HMI applications.

What makes a Panel PC 'industrial grade'?

Industrial grade Panel PCs feature rugged construction with IP65/IP66 front panel protection, extended temperature operation, shock and vibration resistance, fanless cooling for reliability, wide voltage input tolerance, and long product lifecycles designed for 24/7 operation in challenging environments.

What is the difference between a Panel PC and an HMI?

While both provide operator interface functionality, a Panel PC is a full-featured computer running a standard operating system (Windows, Linux) that can host any software application. An HMI is typically a simpler device with an embedded operating system designed specifically for machine/process control with limited functionality beyond its control software.

What mounting options are available for Panel PCs?

Panel PCs typically offer multiple mounting options including panel mount (cutout installation in cabinets/enclosures), VESA mount (standard bracket mounting to walls or arms), and sometimes desktop stands. Some specialized models may offer additional mounting options for specific industries.

What operating systems are supported on industrial Panel PCs?

Most industrial Panel PCs support Windows 10 IoT Enterprise, Windows 11 Pro, and various Linux distributions like Ubuntu. The specific OS support depends on the hardware configuration, with some models offering pre-installed options or being compatible with multiple operating systems.

What is IP65/IP66 protection and why is it important?

IP65/IP66 protection ratings indicate dust-tight (6) protection and resistance to water jets (5/6). This is essential for industrial Panel PCs that may be exposed to harsh factory environments with dust, splashes, or washdown procedures, ensuring reliable operation and longevity in challenging conditions.

Why are fanless designs important in industrial Panel PCs?

Fanless designs eliminate moving parts that could fail, prevent dust and contaminant ingress through ventilation openings, reduce maintenance requirements, increase reliability in high-vibration environments, and allow sealed enclosures for protection against harsh industrial conditions.

What is PCAP multi-touch technology?

PCAP (Projected Capacitive) multi-touch technology allows multiple simultaneous touch points on the screen, enabling intuitive gestures like pinch-to-zoom. It offers better optical clarity than resistive touchscreens, with a durable glass surface resistant to scratches, though it requires bare finger or special stylus operation.

What is a watchdog timer and why is it important?

A watchdog timer is a hardware-based timer that triggers a system reset if the software becomes unresponsive. This is crucial for industrial systems requiring high reliability and 24/7 operation, as it automatically recovers from software crashes or freezes without human intervention.

What does wide voltage input range mean for Panel PCs?

A wide voltage input range (typically 9-36VDC) allows Panel PCs to operate reliably in industrial environments with fluctuating power conditions. This provides flexibility in power source options and protection against voltage spikes and drops common in factory settings.

What is TPM and why is it included in industrial Panel PCs?

TPM (Trusted Platform Module) is a security chip that provides hardware-based encryption capabilities and secure storage for authentication credentials. In industrial settings, it helps protect sensitive data, secure communication channels, and ensure the integrity of control systems against unauthorized access.

How are Panel PCs typically mounted in industrial environments?

Panel PCs are typically installed using panel mount (where the unit is fitted into a cutout in a control cabinet with mounting clips or screws), VESA mount (attached to arms or wall mounts using standardized mounting patterns), or sometimes with custom mounting solutions for specific applications.

What cutout dimensions are needed for panel mounting?

Cutout dimensions vary by model and screen size. It's essential to refer to the specific Panel PC's installation guide for precise measurements. Most manufacturers provide detailed dimensional drawings showing the exact cutout size and mounting hole positions required.

What environmental conditions should be considered when installing Panel PCs?

Consider operating temperature range, humidity levels, exposure to dust or liquids, vibration/shock conditions, available power supply stability, electromagnetic interference sources, and ambient light conditions that might affect screen visibility when installing Panel PCs.

Do Panel PCs require additional cooling?

Most industrial Panel PCs are designed with fanless cooling systems that dissipate heat through the chassis. While they typically don't require additional cooling, it's important to ensure adequate air circulation around the unit and to avoid installing them in locations that exceed their specified operating temperature range.

What power supply requirements should be considered for Panel PCs?

Consider voltage requirements (typically 9-36VDC), current/power consumption specifications, power supply stability, surge protection needs, and whether battery backup or uninterruptible power supply (UPS) is necessary for critical applications to prevent data loss during power interruptions.

What should I do if the touchscreen becomes unresponsive?

First, try restarting the Panel PC. If the issue persists, check if the touch driver is installed and functioning properly, verify the touchscreen cable connection, ensure the operating environment is within specifications (especially for capacitive screens in high humidity), and check for physical damage to the screen surface.

How can I resolve overheating issues with fanless Panel PCs?

To address overheating: ensure the Panel PC is installed with adequate clearance for passive cooling, check that the ambient temperature is within specified operating range, clean dust buildup on cooling fins/chassis, verify that CPU-intensive applications aren't causing excessive load, and consider adding external cooling to the enclosure if necessary.

What causes Panel PCs to restart unexpectedly?

Unexpected restarts can be caused by unstable power supply, overheating, hardware failures, software issues, or watchdog timer activations due to system hangs. Check power stability, environmental conditions, system logs for error messages, and consider disabling the watchdog timer temporarily for diagnostic purposes.

How can I improve the visibility of the Panel PC screen in bright environments?

To improve visibility in bright environments, adjust the screen brightness to maximum, install an anti-glare shield or hood, position the Panel PC to avoid direct light sources, consider a higher-brightness model (500+ cd/m²) for new installations, or apply an anti-reflective film designed for industrial displays.

What should I do if Windows fails to boot on my Panel PC?

If Windows fails to boot, try booting in Safe Mode, use System Restore to revert to a working state, run startup repair from recovery options, check for hardware issues (particularly storage drives), verify BIOS/UEFI settings are correct, or restore from a system image backup if available.

Avalue · Panel PC / moniteur / mobile

ARC-21W38-C1

Fiche technique

*Prix sur demande. Contactez-nous pour un devis.

Fabricant : Avalue

Points forts

21.5" Full HD (1920x1080) PCAP 10-point multi-touch, fanless
11th Gen Intel Core i3/i5/i7 (Tiger Lake, EMX-TGLC-B1 SBC)
2 x DDR4 3200MHz SO-DIMM, up to 64GB
Onboard TPM 2.0 (NuvoTon NPCT754)
Intel I219LM GbE + Intel I226LM 2.5GbE
M.2 Key-B+M (PCIe/SATA/USB, WWAN+GNSS) + M.2 Key-E (Wi-Fi/CNVi)
Multiple USB 3.2 Gen2/Gen1; RS-232/422/485
Wide +12V ~ +24V input, 120W adapter
CE / FCC Class B / UKCA / LVD / VCCI; Windows / Linux

Description du produit

The Avalue ARC-21W38-C1 is a 21.5" Full HD widescreen fanless industrial touch panel PC powered by 11th Generation Intel Core i3/i5/i7 (Tiger Lake) processors, pairing strong x86 performance with a large multi-touch display for modern HMI and visualization.

Dual DDR4 3200MHz SO-DIMM sockets support up to 64GB, with onboard TPM 2.0 on the EMX-TGLC-B1 SBC.

The 1920x1080 panel offers 250 cd/m² brightness and 10-point projected-capacitive touch.

Connectivity includes Intel I219LM Gigabit and I226LM 2.5GbE, multiple USB 3.2 ports, RS-232/422/485 COM, and a flexible M.2 Key-B+M (PCIe/SATA/USB, WWAN+GNSS SIM) plus M.2 Key-E (Wi-Fi/CNVi).

A wide +12~24V input with a 120W adapter and broad CE/FCC/UKCA/LVD/VCCI certification make it well suited to factory, retail, and control-room HMI on Windows or Linux.

Caractéristiques techniques

Processeur

11th Generation Intel® Core™ i3/i5/i7 Processors (Non-embedded CPU)

Intel® Core™ i7-1165G7 Processor, 12M Cache, up to 2.80 GHz

Intel® Core™ i5-1135G7 Processor, 8M Cache, up to 2.40 GHz

Intel® Core™ i3-1115G4 Processor, 6M Cache, up to 3.00 GHz

Mémoire système

2 x 260-pin DDR4 3200 MHz SO-DIMM socket, supports up to 64GB max

Chipset E/S

NuvoTon_NCT6126D

Chien de garde (watchdog)

H/W Reset, 1sec., 65535sec./min.1sec. or 1min. step

Surveillance de l'état matériel

Monitoring CPU & system temperature and voltage

TPM

Onboard NuvoTon NPCT754AADYX support TPM 2.0

SBC

EMX-TGLC-B1

Refroidisseur CPU (type)

Fanless heatsink

Autre

AUX-089 (SIM card expansion card)

Extension

1 x M.2 Key B+M 3042/3052/2242/2260/2280 support 1xPCIEx1/SATA/USB3.0/USB2.0 with 1 x SIM card slot, support WWAN+GNSS

1 x M.2 Key E 2230 support WiFi module and CNVi (1 x PCI-e x1 & USB 2.0 signal)

Stockage

M.2 type B 3042/3052/2242/2260/2280 SSD (SATA)

Autre périphérique de stockage

Reserve space for future1 x 2.5 drive Bay design

Codec audio

Realtek ALC897 co-lay ALC888S (Default: ALC897)

Sortie haut-parleur

2 x 5W

Chipset LAN

1 x Intel® I219LM Gigabit Ethernet PHY (LAN1)

1 x Intel® I226LM 2.5 Gigabit Ethernet (LAN2)

Interface Ethernet

Intel® I219LM : 10/100/1000 Base-Tx GbE compatible

Intel® I226LM: 10/100/1000/2.5G Base-Tx GbE compatible

Entrée CC

+12V ~ +24V

Connecteur d'entrée DC

Mini-DIN 4pin DC-in

Adaptateur

Input: 100~240Vac / 50~60Hz

Output: 120W adapter (24V @ 5A)

ACPI

Single power ATX support S0, S3, S4, S5 and ACPI 3.0 compliant

OS

Win10 / Win11 / Linux

Informations de certification

CE/ FCC Class B/ UKCA / LVD / VCCI

Taille LCD

21.5", 16:9

Type d'écran

Full HD

Résolution

1920 x 1080

Pas de pixel

247.95um(H) x 247.95um(V)

Luminance

250 cd/m2

Rapport de contraste

1000

Angle de vision

89 (U), 89 (D), 89 (L), 89 (R)

Temps de réponse

20 ms

Rétroéclairage

TFT-LCD

Type de dalle tactile

Projective capacitive multi-touch up to 10 points

Transmission lumineuse de la dalle tactile

>=85%

Contrôleur tactile

ILITEK ICI2322

Port USB

3 x USB3.2 Gen2, 1 x USB3.2 Gen1

3 x RS232 or GPIO or USB2.0 (optional)

Port LAN

2 x RJ-45

Port COM

1 x RS232/422/485(default)

2 x RS232 (default)

3 x RS232 or GPIO or USB2.0 (optional)

DisplayPort

2 x DP++: 1920 x 1080@60 Hz

Antenne

2 x Antenna Mounting with Dust Cover

4 x Antenna Mounting with Dust Cover for 5G

Voyant LED

HDD LED, power LED

WLAN

IEEE802.11 ac/a/b/g/n 2.4 GHz, 5 GHz (optional)

Bluetooth

BT5.1 (optional)

Temp. de fonctionnement

0°C ~ 50°C (32°F ~ 122°F)

Temp. de stockage

-20°C ~ 60°C (-4°F ~ 140°F)

Humidité en fonctionnement

40°C @ 95% Relative humidity, non-condensing

Dimensions (larg. x long. x haut.)

538.05 x 341.05 x 63.55mm

Poids

10.1 Kg

Test de vibrations

With SSD/M.2 SSD : 1.5Grms, IEC 60068-2-64, random, 5 ~ 500Hz, 30min/axis

Test de chocs

Operating with SSD/M.2 SATA : IEC 60068-2-27 testing procedures, 10G for operation mode

Test de chute

ISTA 2A, IEC-60068-2-32 Test:Ed

Indice de protection

Front panel IP65

Kit de montage

Wall / Stand / VESA 75mm x 75mm, 100mm x 100mm

Panel mount with mounting kits

Mode d'alimentation

AT/ATX (ATX is default)

Ventilateur système

Fanless

Construction - face avant

Die casting with cover lens

Construction - arrière

Black die casting

Adaptateur

Input: 100 ~ 240Vac/ 50 ~ 60Hz

Output: 120W adapter (24V @ 5A adapter)

Informations de commande

ARC-21W38-3G4-C2R | ARC-21W38 w/i3-1115G4/PCAP/3COM/4USB/2LAN/2DP/Barebone, w/o Memory/storage/Kit

ARC-21W38-5G7-C2R | ARC-21W38 w/i5-1135G7/PCAP/3COM/4USB/2LAN/2DP/Barebone, w/o Memory/storage/Kit

ARC-21W38-7G7-C2R | ARC-21W38 w/i7-1165G7/PCAP/3COM/4USB/2LAN/2DP/Barebone, w/o Memory/storage/Kit

C971XAR38C1000R | Intel AX210 WIFI6 M.2 2230 A-Key kit

C971XAR38C1001R | Intel8265NGW M.2 2230 NGFF BT4.2 kit

C971XAR38C1002R | Wifi 802.11 ac/a/b/g/n,2T2R, BT5.1 kit

C971XAR38C1003R | 4G LTE Module, SIM7600G-H-M2, SIMCOM

C971XAR38C1004R | SIMCOM, SIM8202G(USB3.0)

C971XAR38C1005R | COM Kit for ARC-1738-C1

C971XAR38C1006R | USB Kit for ARC-1738-C1

C971XAR38C1007R | GPIO Kit for ARC-1738-C1

C170P060040R | US Power Cord SM001/3P+SM006/3P 1.83M

C170P060050R | EU Power Cord SH005/3P+SH006/3P 1.83M

C170P060060R | JP Power Cord SH001/3P+SH006/3P 1.83M

C170P060070R | UK Power Cord YP61A/3P+YC12/3P 1.83M

C170P060080R | AU Power Cord SH051/3P+SH006/3P 1.83M

Qu'est-ce que le ARC-21W38-C1 ?

The ARC-21W38-C1 is a panel pc / moniteur / mobile manufactured by Avalue, designed specifically for industrial-panel-pc applications. It features processeur of Fanless heatsink, écran of 21.5", 16:9 and réseau of Monitoring CPU & system temperature and voltage. The Avalue ARC-21W38-C1 is a 21.5" Full HD widescreen fanless industrial touch panel PC powered by 11th Generation Intel Core i3/i5/i7 (Tiger Lake) processors, pairing strong x86 performance with a large multi-touch display for modern HMI and visualization. Dual DDR4 3200MHz SO-DIMM sockets support up to 64GB, with onboard TPM 2.0 on the EMX-TGLC-B1 SBC. The 1920x1080 panel offers 250 cd/m² brightness and 10-point projected-capacitive touch. Connectivity includes Intel I219LM Gigabit and I226LM 2.5GbE, multiple USB 3.2 ports, RS-232/422/485 COM, and a flexible M.2 Key-B+M (PCIe/SATA/USB, WWAN+GNSS SIM) plus M.2 Key-E (Wi-Fi/CNVi). A wide +12~24V input with a 120W adapter and broad CE/FCC/UKCA/LVD/VCCI certification make it well suited to factory, retail, and control-room HMI on Windows or Linux.

Caractéristiques et avantages clés

21.5" Full HD (1920x1080) PCAP 10-point multi-touch, fanless
11th Gen Intel Core i3/i5/i7 (Tiger Lake, EMX-TGLC-B1 SBC)
2 x DDR4 3200MHz SO-DIMM, up to 64GB
Onboard TPM 2.0 (NuvoTon NPCT754)
Intel I219LM GbE + Intel I226LM 2.5GbE
M.2 Key-B+M (PCIe/SATA/USB, WWAN+GNSS) + M.2 Key-E (Wi-Fi/CNVi)
Multiple USB 3.2 Gen2/Gen1; RS-232/422/485
Wide +12V ~ +24V input, 120W adapter
CE / FCC Class B / UKCA / LVD / VCCI; Windows / Linux

Applications et cas d'usage

Le ARC-21W38-C1 est idéal pour de nombreuses applications d'automatisation industrielle :

Dust-sensitive environments and silent operation requirements
DC-powered industrial installations and mobile applications
Wireless connectivity and remote monitoring applications
Legacy equipment integration and serial communication
High-performance computing and data processing tasks
Interactive control interfaces and operator panels
Peripheral device connectivity and data transfer
Memory-intensive applications and multitasking

Points forts

Description du produit

Caractéristiques techniques

Informations système

Processeur

Mémoire système

Chipset E/S

Chien de garde (watchdog)

Surveillance de l'état matériel

TPM

SBC

Refroidisseur CPU (type)

Autre

Extension

Extension

Stockage

Stockage

Autre périphérique de stockage

Audio

Codec audio

Sortie haut-parleur

Ethernet

Chipset LAN

Interface Ethernet

Alimentation requise

Entrée CC

Connecteur d'entrée DC

Adaptateur

ACPI

Prise en charge logicielle

OS

Certification

Informations de certification

Dalle

Taille LCD

Type d'écran

Résolution

Pas de pixel

Luminance

Rapport de contraste

Angle de vision

Temps de réponse

Rétroéclairage

Type de dalle tactile

Transmission lumineuse de la dalle tactile

Contrôleur tactile

E/S externes

Port USB

Port LAN

Port COM

DisplayPort

Antenne

Commande système

Voyant LED

Communication de données

WLAN

Bluetooth

Mécanique et environnement

Temp. de fonctionnement

Temp. de stockage

Humidité en fonctionnement

Dimensions (larg. x long. x haut.)

Poids

Test de vibrations

Test de chocs

Test de chute

Indice de protection

Kit de montage

Mode d'alimentation

Ventilateur système

Construction - face avant

Construction - arrière

Composant

Adaptateur

Informations de commande

Informations de commande

Qu'est-ce que le ARC-21W38-C1 ?

Caractéristiques et avantages clés

Applications et cas d'usage

Questions fréquentes