TSL Automation Solutions (“TSL”, “we”, “us”) operates tslautomation.com. This policy explains what information we collect when you use the site or submit an enquiry, how we use it, and the choices you have. We are a Mumbai-based distributor of industrial computing hardware.

Information we collect

Enquiry details you submit through our quote / contact form: name, phone number, email, and optionally company name, industry, quantity, the product you enquired about, and your message.
Context of the enquiry: the page/URL you submitted from, so our sales team can respond accurately.
Usage data collected via Google Tag Manager / Google Analytics (pages viewed, approximate location, device/browser, referring source). This is aggregate analytics, not used to personally identify you.

We do not knowingly collect sensitive personal data, and we do not require account creation to browse the site.

How we use it

To respond to your enquiry with pricing, lead time, technical guidance, and warranty terms.
To process and fulfil orders and provide after-sales support.
To improve the website and understand which products and content are useful.

We use enquiry data only for the purpose it was submitted. We do not sell your personal information.

Where your data is stored

Enquiry submissions are stored in Google Firebase and synced to a Google Sheet used by our sales team. Website analytics are processed by Google. These providers process data on our behalf under their respective terms; data may be processed on servers outside India.

Retention

We keep enquiry records for as long as needed to serve your request and for legitimate business records (typically up to 24 months for inactive enquiries), unless you ask us to delete them sooner.

Your choices

Request a copy, correction, or deletion of the enquiry data you submitted.
Opt out of analytics via your browser settings or a Google Analytics opt-out tool.
Ask questions about this policy at any time.

To exercise any of these, email info@tslautomation.com with the subject “Privacy request”.

Cookies & analytics

We use Google Tag Manager / Analytics cookies to measure site usage. These are not used for advertising profiles. You can block cookies in your browser without losing core site functionality.

Changes

We may update this policy as our practices evolve. Material changes will be reflected by the “Last updated” date above.

Contact

TSL Automation Solutions, Mumbai, India. Email info@tslautomation.com · Phone +91 83698 23947.